Payment
Unless an approved third party has guaranteed your account, it must be settled in full on the day of treatment. We are able to accept all major credit and debits cards, including American Express, at our clinics. We can also accept cash and bank transfers. Bank transfers must be made in advance such that funds are cleared on the day of treatment.
Insurance
Physio Clinic London has direct settlement arrangements with many insurance companies (see bottom of page), meaning we are able to bill the insurer directly on your behalf.
It is your responsibility to ensure that your PMI cover is adequate to pay for your treatment, and then keep in regular contact with them to ensure on-going coverage. Although we will invoice an insurance company directly on your behalf, it remains your responsibility to ensure that claim forms are processed promptly. Should the insurer decline or delay payment for any part of the treatment, we will invoice you for immediate settlement.
Cancellation
Appointments that are cancelled will be charged at the full fee if you fail to give 24 hours notice that you will not be attending.
Late Payment
Interest at the rate of 8% will be added to all invoices from the date they become due.
We will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to the above terms.
Consent
We require your consent both for processing your data as well as to allow us to treat you. Your signature before treatment confirms that you:
- Consent to information including medical details about you being processed for the purposes of your treatment as a private patient and the settlement of related expenses
- Consent to treatment by the physiotherapist in attendance
- Consent to having details, which are relevant to your condition for which you are seeking treatment, shared with your GP/consultant
Liability
Physio Clinic London does not enter into conditions, warranties or other terms in relation to the site or the Services (including any implied term relating to quality) or any guaranteed or predicted result.
We try to make sure that all information contained on this site (and provided by us to you as part of any Service) is correct, but we exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this site or provided through any Service supplied by us to you.
In the majority of cases, we would expect to see immediate benefits after the first session, although occasionally, it may take a few sessions to really notice a difference.
Please bear in mind that on some occasions your symptoms may become temporarily aggravated following a session. This is perfectly normal, but it is important to feed this information back to your therapist.
